This site is operated by Konki Holdings Limited.
Return
terms:
•
The
delivery item does not match the goods listed.
•
The
goods are defective with quality problems.
Precautions:
•
After
receiving the goods, please check whether the goods are in good condition and
you must keep the documents such as sales memo and order emails for your
records as a proof for the return. If you find any problems, you can return the
goods within 7 days upon receipt of the goods, and any refund will not be
accepted after the said deadline. After confirming that the goods status meets
the requirements of the return policy, we will notify you of the return
application as soon as possible via email.
•
All
goods must be returned in the form of their original selling conditions, for
example, all packaging materials, including original packaging, documents and
related gifts. If the goods have been modified or damaged, no refund will be
given.
Return
procedure:
Please
clearly identify the problematic place of the item, together with the order
number and the item number, email us at hello@nomad-iza.com to apply for
refund and specify the “Nomad eshop – refund” in the email to ensure
a smooth return process. When we confirm that the return conditions are met,
you will receive a reply confirmation email along with a set of return numbers
before returning to us. After successfully returning the goods to us, we will
arrange a refund in the system, and will generally refund your payment to your
payment account within 4-6 weeks.